Overseeing department functions and managing employees. Telephone handling, Guest dealing, handling backup issues. Ability to handle labor issues and day-to-day matters. Supervising day-to-day operations of the administrative department and staff members. Working with accounting and management team to check attendance and processing payroll and other expenses. Looking after the assets, checking up and ensuing all is in order. To carefully handle receipts, invoices, payments and maintain records. To monitor support staff and schedule their activities. Ensure hygienic environment for the employees and community. Answer and respond to customer inquiries. Build customer relationships.
Coordination with departments and arranging training classes, meetings and departmental champions evaluation. Dealing with internees, keeping their record.
Handling calls and guest complaints. Handling check-in, check-out and customer services. Housekeeping: Supervision of floor and public areas (Lobbies, banquets halls,Offices, corridors etc) and room making.